First American Home Buyers Protection Corporation
Air Conditioner Replacement Delayed in 105 Degree Heat Over Required Heater Swap

If you ever think to buy home buyers insurance-please don't!!! I needed to replace the air conditioner but could not do it without replacing a heater. I was explained that the new unit will not match to the old heater even though my heater was working fine. The insurance would only pay for the air unit which is approximately $1,400, but a heater is $3,300 and I would have to pay it out of my pocket. The customer service is totally unprofessional, and does not care. For two weeks I was on the phone with them making sure things are being done and begging to find another contractor who would do it faster. We are in Los Angeles, it's 105 degrees outside and I have a child and a 67 year old mother, I lost my sleep and could not stay focused at work (I am a doctor).

Four days prior to the scheduled date they told me I could get cash out and be on my own but need to pay 20% restocking fee. The person on the phone was unable to tell me what exactly 20% was without canceling my appointment and getting an approval from her supervisor (??? For what). At this point I am not done yet and still waiting for the date and in the meantime my unit is working as a fan. I wonder about the electrical bill?! The bottom line is - without the insurance I would've paid only a little more (comparing with the whole price) and slept well and had my unit there several weeks ago!

Company: First American Home Buyers Protection Corporation
Country: USA
State: California
City: Van Nuys
Address: P.O. Box 10180
Phone: 8009923400

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