American Home Shield
Upgraded A/C replacement not reimbursed because permission was not given

I have AHS warranty for specifically my central heat and air conditioning. Paying the service fees monthly should ensure the customer doesn't get ripped off by ahs when the time comes to use the "coverage". I was told by an AHS rep that the 10seer a/c units were not being made anymore and there would be no parts available if the unit breaks. I paid an additional $40.00 for the 13 SEER upgrade just for that reason. Saturday May 27th my A/c Unit went out. I was out of town and my daughter called me about the unit. I called AHS and got a work order for a local company.

Monday the A/C owner came to the house looked at the unit and said the fan blades gave out from metal fatigue and tore out the cooling fins. He called AHS told them the problem and GOT AN AUTHORIZATION from the AHS customer Rep to replace the unit, as there are no parts available. The unit was replaced Tuesday May 30th and I had to pay the bill, AHS said because the A/C company installed the upgrade w/o thier permission they now would not give me a buy out for the upgrade. Texas has had 90 degree days since last Saturday who in thier right minds is going to wait to "make sure AHS says OK you can install the 13 SEER unit" when they know there is nothing available, and then say its ok to install the unit after all. This is the last time I'm going to be RIPPED OFF by the double talk.

Company: American Home Shield
Country: USA

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