BR111 - HWD Floors, LLC
Flooring order unshipped for weeks and no one returns calls

I ordered BR111 Brazilian Cherry flooring on November 12. I received a small amount of the flooring from a Florida warehouse. The remainder, 3/4 of the total order, was to be shipped from a warehouse in California. I was told there might be a two-week delay due to the warehouse relocating. After 3 weeks, I called and was told the order would ship within the week. I waited 2 more weeks and was told the order would ship before Christmas. I called again when it did not ship and was told the warehouse was closed for the holidays and could not be reached until January 6th. I have called every day this week and each time I am told the people who work there are all "out to lunch," "in a meeting," "gone for the day," or "unable to come to the phone." I am now told the order has not shipped and may not ship this week, again! I need my flooring so we can finish the remodel and move into the house.

Company: BR111 - HWD Floors, LLC
Country: USA

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