Samsung South Africa
Darro Electronics - Samsung Tablet

I gave in my Samsung Tablet under warrenty to Darro Electronics 30/09 for repairs, I had to contact them every week to find out when is my tablet fixed. They never got back to me, and my last but not least phone call I made out of frustration was yesterday 18/11 as the same story was told to me for 7 weeks now that they have received spared and the technician was busy with it. After I had to put some pressure on them they called me to tell me my tablet was fixed and I can collect.

I arrived there agter waiting -25 minutes that they can search for my tablets, gave it to me without opening the box to show me its fixed. I went to my car, tested the tablet and realized my sim card was missing. I went back in the store, they searched for -5 minutes and then asked me what service provider my sim card is. I received the sim (hopefully my own sim) and inserted the sim into the tablet where it could not pick up my simcard.

They gave it to the technician and he also could not fix it. He told me he got my sim out of the old motherboard that was replaced. I asked for the manager which he came and spoke to me telling me very rude he is not layable for the accesories.

First he asked me if my sim was Rica's which it is! Then he told me the sim must be damaged, which I forsure didnt do. He said the customer assistant lady must pay then as she is responsible.

I truly had the worst experience in my life I stood in the shop crying telling him I will never purchase a samsung product.

Usually when I give in any phone for repairs, they remove the back cover, battery and sim and hand it over to me.

As this is my first tablet I didnt know what was required and they booked in my tablet with the sim, changer, even my manuals.

I am just very upset they way this was handled, as the technician reaked of alcohol aswell. Please advise me what to do, as it seems I am fighting a loosing battle with this branch.

I have always had Samsung products but from this bad experience I do not know if I will anymore.

Company: Samsung South Africa
Country: USA

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