Mr. Rooter (Mario & Nick)
Mario, Marsha, Nick Mr. Rooter, ripoff & rude employees said they thought it was fun, dishonor warranty

Mr. Rooter came out and charged us $ for a job not done. Called them back out a second time under warranty when our basement flooded again and were given the run around and repeatedly and blatantly lied to. Waited over 2 days, trapped in the house (no showers, dishwashing, laundry) by promise after promise that they would arrive soon.

Finally frustrated I asked for a refund. At first my request was completely ignored and again I was promised that someone was on the way very shortly. The employees then became rude, disrespectful and even suggested that my husband come in for a personal confrontation because "it would be more fun". They were yelling on the phone, as if we were yelling. They were talking as if responding to things being said by us over the phone, when we weren't even talking. I felt like I was talking to schizophrenics or druggies.

Haven't run into such poor behaving, dishonest, classless, unprofessional individuals in a long time. We wouldn't be intimidated and kept requesting a refund which we finally were told we would receive and no one ever did come. Of course, with Mr. Rooter's honesty meter at zero, I'm sure I'll be calling to receive poor treatment again & more run-around.

Funny this is that, twice a year, I standardly use another company with a similar name, but my husband got to Mr. Rooter in the phonebook first and thought they were the same when he made the first call. We'll never make THAT mistake again.

By the way, by comparison, the other company only charged $ and although we have to wait in line like EVERYONE does, we breath easy because this company has always been TRUTHFUL and UP FRONT about wait time and arrived when they said they would. Also, showing consideration of their clients time, they will call 1/2 hour in advance, when they are on the way, on your cell so that you can meet them so you aren't held prisoner in your home. Thanks for your ear! Beware of mr. rooter! I'm FREE, got my cell and off to take a shower at mother's!

Company: Mr. Rooter (Mario & Nick)
Country: USA
State: Michigan
City: Macomb
Address: 51162 Milano Drive
Phone: 7347229345

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