Samsung
TV Issue - Ticket number - 4119973893 - HDTV television

Hi,

This is the second time I'm escalating this issue and there seems to be no response from your teams... This is absolutely frustrating and ridiculous... After 11 days of waiting when I called lakes electronics today they are still not sure when they will receive the part and when they will be able to send a technician to my place to help. Is this what Samsung service is all about... I was speaking to Jen after that and as per the process she explained I need to continue to wait for 14 working days before my case can be put up for "Repair Delay Review"... And even then there are no guarantees that my issue will be resolved... Your customer service is a joke... And How non customer focused is that... And you guys call yourself an global organization... Which again seems to be a joke... I don't think your organization has the basic courtesy to acknowledge a customer issue so don't know why I'm even bothered to write this... Either ways let me try reaching out to the social media and see what kind of a reputation your organization has...

Company: Samsung
Country: USA

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