Joan Foley
Whirlpool dishwasher is a lemon

I purchased a Whirlpool Dishwasher at Sears on May 23. Warranty was for one year. When the dishwasher was a little over one year and a half... The washer would start and then after 15 minutes stop... A red light... Cancel would come on and it would drain and stop.

I called Whirlpool and they scheduled a repairman in my area to fix it. He came on 1/14 and could not find a problem. He said it might just be an air bubble, etc. I paid $89.00 for the trip and he said if it is not working again, he will come back and I would not have to pay the $89 again.

As soon as he left, I put some dishes in the washer and started it and it did the same thing that I called the repair for. I immediately made another appointment for him to come back today (1/18)
He had me go out to the garage and turn the breaker off and then wait and come back in. I did that and he continued to be puzzled that it had the same problem.

He then told me, it must be the Main Control Board which is very expensive. I told him that was not fair as the washer is not that old. He told me to contact Whirlpool and left.

I called and explained and the woman on the other end had me hold while she checked to see if it was a recall, etc. She said it was not and the part would be $155.00 plus labor, etc. When I objected, she said I could either get it fixed or buy a new one.

I then called Sears where I bought it. I was told the same thing there. Either get it fixed or buy a new one. I will never buy another Whirlpool item again!

Company: Joan Foley
Country: USA
State: Michigan
City: BENTON HARBOR Internet
Address: 553 BENSON ROAD
Phone: 18002531301
Site: whirlpool.com

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