Garage Door Service Company
Ripoff. Dishonest service

November 11th

To whom it may concern:

On 11/08/04, I called Garage Door Service Company in Denver because my automatic garage door opener was not working. I spoke with their office about the problem and they gave me a quote of $289.00 to install a new mechanical unit. I agreed to this price and they confirmed that their service person Mike would be at the house at 2pm.

Mike was working on installing the unit for about 15 minutes when he informed me that the right spring attached to the unit would also have to be replaced. I asked how much would be the replacement cost of the spring, and Mike informed me that it would be an additional $127 per spring plus another $70 installation fee plus balancing.

Since I am a businessman, I asked if I could speak to his boss thinking that perhaps I could get a better price. I went back into the house to get my phone, came back out and heard Mike talking on his cellular, he saw me, and hurried to end his conversation. He was acting a bit uneasy.

I decided to go back in the house and call other companies to compare the quote for replacing springs for this unit. Competitors gave me an average cost of a pair of springs is $179 plus installation. I went back out to the garage and told Mike that I had been on the phone shopping around for a better price and told him what I had learned. He was not receptive to negotiating and so we came to the agreement that he would simply finish the job that I was originally quoted and that I would have some other company replace the springs. He was visible upset and hastily finished up the job. Mike came to me and told me that everything was done on his part and the other service person could go ahead and replace the spring.

Two hours later, Modern Overhead Door Company, arrived. Their service person, promptly installed a pair of new springs within 45 minutes. After he was finished with the springs, the service person told me that he would be unable to get the whole unit to work because there were problems with the installation of the mechanical unit that the other service person hooked up.

1) No photo eye was installed
2) No photo beam (required by law)
3) No mount front of opener
4) J-Arm not connected
5) Back hang improperly done

Not prepared to troubleshoot and complete Mike's installation of the mechanical unit, the service person informed me that he would have to come back with the equipment he needed to get the whole job done and that there would be an added fee of $75 to complete the job.

I said that I would make a call to Garage Door Service Company and inform them of the list of incomplete items that needed to be done and see if they would send Mike back out to honor the completion of their contract.

On 11/9/04 I called four or five times to Garage Door Service Company and spoke to Monty who repeatedly assured me that they would send Mike back out to finish the original job of installing the mechanical unit that they replaced properly. At 5pm Monty confessed that the dispatcher had dropped the ball and he would talk to the owner/manager (Ken) the next day and the job would get done.

On 11/10/04,9am, I made another call to Garage Door Service Company and asked for Ken. Ken told me that he had been briefed of the situation and that it would be handled promptly.
At 11am, I again called and got the same assurance. I waited till 3:20pm and called again and so discouraged I said that I figured that perhaps they should just come and pick up the unit and refund me my monies. I have not heard from anyone since.

I am so disappointed at the lack of commitment to good customer service and lack of pride of a job well done that I am at a loss of what I should do next. I am prepared to take my business elsewhere however, what am I to do? The weather is bad and I cannot access my garage, I have a partial unit installed, yet not to code, and now I must pay to have someone else rectify this situation.

The intent of this letter is to alert the community of this unreputable business practice. This is down right fraud.

Company: Garage Door Service Company
Country: USA
State: Florida
City: JACKSONVILLE BEACH
Address: 3948 3RD STREET SOUTH
Phone: 3033376993

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