www.auction.com
Auction.com They can keep extending the auction close date, thereby keeping your deposit as long as they want!

I placed a bid for a property on auction.com. The auction was to end on a specific date. Two day later I find that the auction was extended. When I contacted the company to state that it hardly seemed fair to accept a bid and my deposit then extend the auction over and over. Thereby virtually keeping my deposit for as long as possible.

Here is my conversation with them:

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You have been connected to Vicky.
Vicky: Welcome to our Live Chat service.

Vicky: At the conclusion of our chat, you will have the opportunity to complete a customer survey. Thank you in advance, your feedback is very important to us.

Kimberlee Cape: Vicky, I placed a bid in an auction that was clearly to end at noon on December 9th. Today I find that the auction has been extended to the 12th and that my bid is now a Pre-bid. This is not acceptable.

Vicky: who stated your bid was a pre auction bid?

Kimberlee Cape: It was not placed as a pre auction bid, but now on the website the auction date has been extended and the site states pre-bid now.

Kimberlee Cape: My concern is that the auction date was moved after I placed a bid. I don't see how that is fair.

Vicky: we had a lot of auctions that got extended

Vicky: what is the property address of interest

Kimberlee Cape: (Address deleted). So this means that after I have posted a $2,500 deposit, you can just keep changing the closing date of the auction forever, earning interest on my money?

Vicky: It will be just a moment, I am still looking into that for you.

Vicky: our records show you are the current highest bidder at (Amount deleted) this is not a pre auction bid

Kimberlee Cape: The website has a pre-bid button active. I still need an answer to the question of the auction end date being moved when there are active bids???

Kimberlee Cape: If you can do this, what would prevent you from extending the end date over and over again.

Vicky: Please view the terms and conditions, it states the seller can extend an auction

Kimberlee Cape: I had no idea this was common practice. I will post this conversation on usacomplaints.com, pissed customer and anywhere else on the internet I can find so that people know that their deposits can be held forever.

Company: www.auction.com
Country: USA
Site: auction.com

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