Nomorerack
Efund dispute

It took 2 weeks to deliver from NJ warehouse to Brooklyn NY. Finally I received Sungale eReader at nomorerack™ I was very disappointed with eReader. Wifi signal faded all the time. It was very suspicious that the returning label included in the package had different address in CA compare with the one mentioned on website. I had to call CS Rep to get RA number to ship eReader back. Customer service Rep re ensured me that I will receive money back to my Banking account as soon as the package come to warehouse in CA and asked not to use returning label in the package. It was not cheap, but wise to sent package via Priority Mail with delivery confirmation otherwise it will be impossible to know where the parcel is. I checked out USPS online delivery confirmation and called to get refund status. OMG! Outsourcing customer service was very annoying! Rep told me "due to refund policy "nomorerack™ cannot provide refunds on voucher deals that are marked as "not eligible for refund". What is voucher deal anyway? How anybody know, what kind of deal is it? I tried to negotiate - it was no mark "not eligible for refund" on the item and I previously received an answer - "don't worry - yes, you will have refund." I send written request to Nomorerack. The respond was quick: " We can only issue store credits on your account."

It was like talking to the wall. I wasted so much time for this and spent $77 plus additional $11 for shipping and confirmation. Company is acting as a middleman between Vendors and Customers and has no valid Policy with clear Refund statement. This is rip off business. Buy something you will not like and then pay S&H from your pocket to sent it to another warehouse where other people will repeat the same mistake and you will stay with store credit and sooner or later buy something you don't need just not to loose your money. How smart is it? Like they say "You fooled me once - shame on you, you fooled me twice - shame on me. I don't want to have store credit simply because I am not intend to donate for garbage. But i have no other choice. I am frustrated to say the least. Is there anything to stop this fraud? Hope people will read this complaint and stop reacting to advertisement - too good to be true deals.

Company: Nomorerack
Country: USA

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