Hewlett-Packard (HP)
Worst HP customer servie - SR5710Y

When I picked the unit up at Best Buy Service/Geek Squad, they showed me the damaged CPU. The CPU was clearly damaged physically and not by any electrical or thermal event (photo attached) - the pins were spotless but bent. As I mentioned above, the CPU was damaged since the time it left my hands at Best Buy and the time it was returned to me, and not by me. HP charged me for the shipping $35.00 back to Best Buy. The system was returned without the box, keyboard, mouse, or instructions! Geek Squad said they threw them away but then gave me replacements. Also, when I examined the system at home, I also noticed that the disk drive was loose and there were missing cables. I was very dissatisfied with the service and called HP directly. HP asked me to send the unit to a different address. This time the system was held at the repair facility for a month. I was told that parts were being ordered for the unit. When I received the unit back again, nothing had been done except for more damage! The unit was not fixed, The CPU that HP service had damaged remained damaged, and the same excuse for not fixing it was used – that the CPU was damaged. Again, HP service had damaged the CPU and the cause of the problem – and smoking motherboard – was ignored. Now, there was a new dent in the back of the unit, screws that were missing from the unit and that the power supply was loose. I've never heard of such treatment. It was unacceptable for HP to damage the CPU and then blame me for it. It is unacceptable for HP to charge me more to fix the unit that it originally cost. It is unacceptable for HP to intentionally damage the CPU just so you don't have to pay for the repair of the unit. It is unacceptable for HP to say they will not fix the unit and then charge to send it back. It is unacceptable for HP charge me to send back the system after they damaged it. Also, it was just negligent for Geek Squad to keep the box, keyboard, mouse, and instructions that came along with the unit.

Company: Hewlett-Packard (HP)
Country: USA

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