Dell computers
Heavy Laptop Exchange Refused After Accident, Five Letters Unanswered

This month, "Fortune Magazine" (Sept 15,08), on page 35, of article technology (about Dell) we quote following from this article: "Dell has become almost a byword for lousy customer services".

Purchased from Dell "Inspiron Laptop" paid $1,394.21. After purchase, I had to leave for Europe where I had an accident - came back to the US - Laptop arrived but after my accident, I was not able to lift this Laptop.
I asked Dell to accommodate me and exchange the heavy Inspiron to a lighter model - but all I got was a "NO". I wrote 5 letters (by registered, Certified mail) to Senior V.P., Brad Anderson - but NO reply and I feel, it was under his dignity to reply.
The last instance when you try to reach Dell, are the famous NO sayer at Customer Relation - last instance! What a difference with HP - HP is close to perfection in customer relation.
D.

Company: Dell computers
Country: USA

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