Magic Jack
The worst customer service I have ever encountered

I purchased my Majic Jack in Boston and brought it home to British Columbia, using a California number. I was relatively happy with it as I make many calls to the US. The quality on my end was fine, although many said that my calls were quite crackly on their end, which was probably due to DSL problems on my side. After one month of use I received an 'excess usage' message on the application; it would not work anymore. I chatted with several technicians, all of who transferred me to a 'higher authority' and said the same thing: call a particular number and it would be resolved. I called for literally two days straight with no answer, or a message saying the number was disconnected. I chatted back after three days to learn that I had been given a wrong number. I finally reached the number and was told that my device was dead and that it was not possible to re-register it. I had also bought a five-year plan, but this was not enough to salvage the account. I couldn't even buy another device! The entire episode took four days to discover I had no more service. I am furious with this company and will tell all my friends on FBook and MySapce to stay away from Majic Jack! My experience was totally frustrating and they were consistently uninformed and unprofessional.

Company: Magic Jack
Country: USA

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