Micro Center
Deplorable customer service

Extremely poor customer support

I visited nearby Micro Centre situated in Marietta, Atlanta shop on 2/11/09 to buy a notebook which was for sale. After I reached the Computer/notebook division there have been three sellers on the ground, two which seemed to be helping clients. The shop had really low client traffic and there seemed to be adequate employment. After I contacted both distinct sellers to assist me find an accessible salesman within the Computer/notebook dept., I had been instantly informed "I'm active having a client... FRIEND!" and was dismissed. All I needed was for possibly to get hold of another sales affiliate who'd have the ability to help me. I waited for roughly fifteen minutes but still there have been no sales contacts insight. I contacted another shop worker who had been performing stock. He instantly examined for accessibility to the notebook and about 10-15 minutes later advised me to choose it-up in the register. Although I had been waiting, among the sales affiliates who had been really assisting a customer launched the overall director, John Kale, towards the client. I noticed the pleasantries exchanged between Mr. Kale and also the client (the trade lasted about five minutes). Mr. Kale subsequently contacted me as though I had been buying work and questioned me easily have been assisted. At this time I had been fairly ashamed and simply stated "yes, somebody has served me." He replied just by saying thanks, passed me his card and immeidiately went away. He did not increase any additional work like he did for that prior client. This sort of particular therapy can only just be indicated as discriminatory. Because of this, I'll never visit MicroCenter again to create ANY acquisitions of the considerable dollar amount. It's obvious in my experience that customer support has a cost... That you don't get any for $400. This shop got a failing grade... Buyer beware

Company: Micro Center
Country: USA
State: Georgia
City: Marietta

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