Gateway
Awful company

I bought a laptop online, I checked to see if the Operating system disc worked, and it didn't. I called the toll free number within 2 weeks, the warranty was to be good for 30 days. I was told my warranty was expired, and needed to be transfered to another department to clear it up (not a toll free number).

The first Rep. I talked to took all my information, and transfered me to the other department where I waited more than 20 min. Before hanging up. Upon calling back the non-toll free number the next day, they told me I needed to talk to a department that was closed for the night.

I called back the next day and they had none of my info on file. They transfered me to another department, and again I waited close to half an hour before hanging up.

The next time I contacted them I used E-mail and was told I would have to pay least 25 to 30$ for the disc and shipping, which should have worked when I bought it.

Company: Gateway
Country: USA
Site: gateway.com

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