Dell
Product and Service

As somebody who Is Just A licensed and very good at handling issues I actually donot realize why Dell is not capable of fixing an easy issue. I had been stop with one technology and got another. This pc, a Dell 5150 desktop has already established 3 motherboards, 2 batteries, and today a brand new useless drive. Below is my response to somebody who simply mentioned the technology named the incorrect amount.

That Is getting too much time to solve! I paid for assistance. I ought tonot need to do this myself! Should you send somebody to substitute a component he must check it, he must have all of the components he wants and, because it's really a hard drive with individual information on it, there should be directions on the best way to move the information towards the new drive. He shouldn't be informing me his issues with gas payments. He shouldn't be informing me he does not wish to go back to place the wire on. The drive must have been prepared! What's wrong with you folks!!! NOT UNDERSTAND THAT WE WISH ASSISTANCE? I AM SICK AND TIRED OF THE!

With the money and time you're shelling out for this you ought to be delivering me a brand new pc. This pc has already established 3 motherboards such as the one it included. It currently includes a new drive. I will say it again: I TAKEN CARE OF A HELP AGREEMENT, NOT REALLY A LARGE AND DRIED, DO NOT BOTHER US AGREEMENT!!! I'll never suggest a Dell computer to anybody. The moment the agreement I've along with you is up I am purchasing a Mac. This isn't help: this really is stress and it is for no cause. I'd like a functional drive and so I could be sure once the unique one dies I've a copy! I actually donot wish to continue going through this. Does anybody available attention enough to complete their finest to maintain a person happy?

Original Message

From: US_ACS_REL_Outstanding_Issues [mailto: US_ACS_REL_Outstanding_Issues@dell.com]

Sent: Tuesday, November 11-12:44 PM

To: Alterman, Andrea

Subject: *dell support* rec internet escalation kana: 24999365fusion: 13285130 (don't shut)* (kmm89724576i57l0km)

Hello,

I observe that the specialist has mentioned in the event record that they can try again today. I'll include these details so they could be advised to make use of your house range.

If you're defeated achieving the specialist inside a sensible period of time I will help you. Nevertheless, I'm accessible just within my operating hours given below.

Regards,

Brad - CBG/SMB Quality Specialist Middle

Mon? Friday 8:00 AM -5:00 PM CST

Uid: 01994

Case: 625702561

Problem: The alternative drive continues to be no longer working correctly or even to my pleasure. I had been designed to get a phone today to assist me set it-up. The specialist named me at the office yesterday underneath the wrong perception that which was my house range. I'd provided her my house quantity and stated that Wednesday will be a good-night to get this done.

Company: Dell
Country: USA
State: Texas

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