Gateway 836GM
Poor customer service

I've delivered my PC (however under guarantee) back again to Entrance twice since April. The very first time the drive failed - for no explicable reason. They first delivered me to Bestbuy reported by users they've a with Bestbuy for repairs. Well, Bestbuy explained that they're a certified repair heart... But I'd need to purchase the job. Used to do not abandon the pc - alternatively I called again Gateway - who advised me that I had been misinformed from the prior repetition at Entrance which Bestbuy was correct. She increased my phone to another stage. The following repetition I talked with explained that THEY ARE DOING purchase the Top Buy repairs but that for whatever reason Bestbuy continues to be confused about this. I've to laugh-out loud within the distress regarding Bestbuy.

So rather than coping with Bestbuy - Gateway delivers me a tough drive - that will be also faulty. At this time my fingers are up within the atmosphere and so I delivered my pc to entrance for warranty repair. Exactly what a procedure - they deliver you a container that you simply pack the pc in. Then, since I work with an income I've to hold back until a Sunday to consider the container to DHL that was said to be available and was shut. I eventually obtain the pc to DHL (the following week). NEXT, the computer returns almost fourteen days later. I will have to attend until a Sunday togo FEDEX to get the computer. I have it house so when I eventually acquire some period fixed it-up. I'd to contact Entrance since the pc nevertheless wouldn't boot-up -and also the tech-support needed to wander me through the setup procedure again. All-is properly - I believed till we recognize the web interface isn't functioning... It's now useless. THEREFORE, the procedure begins once again - Gateway directs the container - I deliver them the pc - they deliver it back again to me almost fourteen days later - this time around a cd continues to be within the push (ABCM is created in dark gun about the disc). Plus... I've a continuous problem information that push N is complete - evidently generate N is just a push that Entrance placed on the computer for restoration.

Today, my Hardware ports do not wish to perform correctly - they wont read any press connected (lightweight storage, ipod etc). The computer is completely screwed up. I've had it with Entrance. I will never get Entrance again. I'm going to be calling them nowadays - and worrying - plus I'm going to be likely to the court this week to document case... Until they deliver me a pc - I'm completed with delivering my pc backwards and forwards.

Finally, somebody must train them just how to precisely deal a PC for shipping - both period the presentation was falling apart within the container after I received it. I'm so fed up with their bad customer support.

Company: Gateway 836GM
Country: USA

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