Dell
Next-Day On-Site Service Took Weeks, Motherboard Delayed

Living nightmare. After it took three or four days for the initial on-site next-day service, they tried to replace the motherboard. They kind of did, but it did not work, and now three of the memory sticks they took out don't work. So, they ordered a new motherboard because they thought the other new motherboard was bad. It showed as delivered and was to be scheduled for Monday.

Monday came with no call. I asked on Tuesday and was told it was a priority, then again, the highest priority for the day. Now it's Wednesday, around 2:30 pm. Then the tech called, saying he can't come, maybe Monday.

Customer service just issues apologies and vague responses about priority. I asked about what my rights and recourse are, but there was no answer. In fact, they take hours to respond if at all.

At some point, there has to be enough of us for a class action suit. It has disrupted my work and may cause me to get an unnecessary extra computer as it's now going on weeks instead of next day.

Company: Dell
Country: USA
State: Florida
City: Gainesville
ZIP: 32605

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