Yahoo
Destroying Business Emails on Account Suspension

My Yahoo business account fell into arrears in December. They suspended the account and re-instated it after payment was made. Though nothing had changed on the domain and email addresses, they destroyed all the emails received before suspension. The account was like a new account.

Now, these being business emails, I feel it is a very cruel act on the Yahoo business mail side. How can they sell us business mail accounts and fail to treat them as such? Why destroy the emails on suspension? The account used to make the payment is the same, and I feel they should know, as business people themselves, how important business emails are. All accounts do fall in arrears now and again, but I don't think that as owners of accounts in arrears we deserve that iron fist from them. I feel they are the most inconsiderate people in the world!

Every year in November and December, we receive emails from suppliers with the following year's price list, and we have lost all that because they destroyed it. I feel so bitter and badly treated.

No one answers the phone if I call them. Once I got through, but I was dropped while being transferred to the 'right' department after holding on for close to an hour, calling from RSA.

Company: Yahoo
Country: USA

  <     >