Hewlett-Packard (HP)
Hard Sell

They're beginning to hard sell customers on their HPTune up product which the customer then has to pay for. On my first call today I got a rep who wouldn't even remote view my notebook the way previous reps had done - just asked me if I'd downloaded anything recently/when the problem started/and again when the last time was I'd downloaded something - He then informed me there was a new virus going around/he'd heard this issue before/that he'd been doing this for years and knew what he was talking about (refusing to log in) and that I'd have to be txfrd to HP TuneUp for further assistance and would I agree to payment! I said no, played with my computer some more and discovered all I had to do was hit 'cancel' to the issue and it would continue the operation. The other issue I'd called him about, HPAssist not installing its own updates, he also refused to investigate and blamed on a virus. After calling back, the next HP rep simply remote accessed my notebook and repaired the issue with the HP Assist program, but told me another error message that popped up WAS a virus and I'd have to go thru their HP tuneup for a fee. I told him I'd call Norton, and Norton proved not a virus but missing components to another program!

HP used to be my first choice - for the past 10 years in fact. But now they try to scare you into paying for service to find out you need to hit cancel, and they try to blame other companies - like insisting it was a virus and that Norton probably hadn't updated their watch list and wouldn't be able to detect if now if it's already on etc. TERRIBLE ethics and guaranteed to loose customers as well as look bad to the other companies they're so quick to blame.

Company: Hewlett-Packard (HP)
Country: USA

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