Ambercrombie & Fitch
False, Deceptive Advertising, No Customer Service

Fake/Fake Marketing with No Customer Support

Our criticism covers many times. It starts on October 23 and stops on October 27.

On 10/23, I created my 1st on line buy with Abercrombie & Fitch (A&Y). At that time, they'd a marketing. To be able to get a 25% discount and free delivery the purchase should be positioned no later than 12:00 midnight on 10/23. Our 1st checkout endeavor was prior to the contract. I'd 3 products in my own wagon that found over $100. After entering the promocode, I had been informed that while my great total was significantly more than $100, this number excludes delivery and duty; and, easily desired to be eligible for the promotion I have to include another product to my wagon. To make sure I achieved the limitations, I included a next product in my own wagon that came to over $45, therefore putting me nicely above the restriction. Regardless of this, I had been nevertheless not able to checkout. To make sure I obtained the promotion I e mailed customer support at abercrombie@abercrombie.com informing them of the issue.

The next day, 10/24, I put an extended distance phone To Some&Y headquarters at 614/219-3026. I decided to call this number. Since all my efforts to contact the toll-free number. Led to my being positioned on store for more than 20 units while never talking to a live body. It seems that calls positioned towards the corp ofc are responded quicker vs. The toll-free number. I discovered myself talking to Emily. After detailing the issue, she stated the matter is the fact that I'd approval products in my own wagon. I stated the promotion needs exclude delivery and duty, not purchase or clearance products. Emily suggested this can be a continuing issue that administration understands. I informed her it's false advertising. She mentioned she'd utilize the 25% discount to my purchase & following day delivery for my trouble. She recommended me to contact their practices once my purchase is positioned and provide them research number. 111024-000391.

After putting my purchase which found $126.24 I again named corp. Ofc. I don't remember the title of the person with whom I talked—he's a man. After supplying him using the research number. He assured me I'd rcv the 25% discount producing the great total $85.77 plus following day delivery. Within a few minutes of our phone, I obtained PayPal verification that I'd released a cost of $126.24 To Some&Y. Obviously, the 25% discount hadn't been utilized.

I put a 3rd long-distance phone towards the corp. Ofc. This time around I had been aided by Antonio. He recommended the prior repetition created a mistake. He assured me it was fixed getting the brand new grand whole is $85.77. Although he'd me about the telephone, he put the $85.77 cost through PayPal and recommended it had been approved. He established that my purchase could be delivered by Fed-X following day shipping on 10/28. Consequently, it arrived like a total shock when later that same-day I obtained an email notice showing my purchase was positioned on store since my charge card company. Rejected the charge. From the period I obtained the email customer support was shut. At 5:30 A.M. On 10/27, I named PayPal and was educated by Earl that PayPal hadn't rejected any costs From The&Y. Third discussion, I put another phone towards the corp. Ofc. After waiting more than 20 units I discovered myself attached to Will. I mentioned I do want to talk watts-a boss. After confirming my title and mailing address, I again requested to consult with a boss. Will said he'd help me. I told him of many conditions that had happened you start with Sunday night. Extremely, he explained my purchase wasn't on-hold. I recommended him of the email I'd obtained the night before and questioned easily might deliver him a duplicate. He explained no. I told him that somebody had created a mistake since PayPal suggested me otherwise. I told him the first deal of $126.24 was still in a pending position. I conveyed that it had been imperative I obtain my purchase on 10/28. He flat-out stated no, I'll not assure that. I again requested to consult with a boss. He rudely stated no. I asked why. He explained there's no boss below. I stated why did you not inform me that within the 1st position. He announced, shit woman and hung-up the telephone.

Company: Ambercrombie & Fitch
Country: USA
State: Ohio
City: New Albany
Site: ambercrombie.com

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