HHGregg
Bad installation experience

I ordered an $1800 oven from HHGregg. I scheduled delivery for the next day. I work from home and am home 2/3 of the day. Scheduled for Tues, they called and the window I was given was for lunchtime (when I would not be home). I rescheduled for the next day and said I would be home all day and gone in the evening. They called the next day and gave me the evening window. I rescheduled for the next day and told them the same thing: I would be home all day and gone in the evening. They called Thurs and gave me the evening window. I rescheduled for Friday and said I would not be home at lunchtime, and Fri they called and scheduled for lunchtime. I finally got exhausted by it and called to talk to manager. He scheduled for Sunday before noon to accommodate me. They came first thing on Sunday, the installers were polite and efficient, but they did not have the right gas line. They had someone deliver one from the store and they brought the wrong size! The installers have now left me with the oven but no gas line. I have missed breakfast with my family for my mother-in-law who is leaving the country tomorrow and the oven is not even working! To say I am fed up with HHGregg is an understatement. They called to schedule a service for the oven which would be tonight sometime between 4 and 8. So I can sit around all night waiting for someone to show up - just how I want to spend a Sunday night. I will never use HHGregg again. I don't need to be getting daily calls to see if whatever time they have picked out of a hat for me might work with my schedule. Their installation process might work for someone who can turn their lives upside down to accommodate them, but for a real person with a real job, real children, and a busy life this experience was NOT WORTH IT!!

Company: HHGregg
Country: USA

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