Newport News
Returns

I ordered over a hundred dolloars worth of merchandise and when I received the order I was not really pleased with any of the items. I sent the whole order back and followed all the instructions for returning items. My order date was 3/13. I sent everything back in a timely fashion as idicated to do so. It is July and I have still not received my credit. I called Newport with a runaround and they said they received my merchandise back but they were unable to credit my account. My purchase went on my Newport Credit card which now the bank that handles that credit card is calling me for payment and keeps adding finance charges to my credit account. I told them I don't think I should pay for merchandise I do not have. They said that they are not responsible for Newport's actions. I fought every month so far with the bank telling them that this has to be wrong for them to do. I finally got the real deal and that is Newport is in Bankruptcy and they are not honoring any credits or returns. I then asked the bank why they are still accepting credit card applications for Newport credit card. They did not answer me really. So if you open a Newport News credit card with this bank and you return your merchandise you will not get credit for it and the bank will charge you late fees and interest charges for merchandise you don't own. I think this needs to be taken to the Dept. Of Consumer Affairs. On Newports website the "check your order status", Manage your account or contact costumer service hangs up and times out but if you want to purchase items or open a credit card account it opens right up. This is very wrong. I have since recieved a form to file with the United States Bankruptcy Court. The name Newport is filing Bankruptcy under is Signature Styles, LLC et al.

Company: Newport News
Country: USA
State: New Jersey

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