DHgate
Poor return policy

I bought two products. One came promptly and was good. Another appeared late and was significantly smaller than specific. Vendor stated they might develop a neckless to some specific dimension. I specified the measurement. What came was 7cm smaller - smaller also than their staited standard-size. I requested the vendor to get a reimbursement and was provided merely a partial. I expected DHGate to mediate. They declare to possess customer-oriented 100% satisfaction, 100% reimbursement for instances such as this. The neckless was totally un usable and also the organization obviously didn't do the things they provided therefore it appeared like their plan used. I had been just provided a partial reimbursement.

More, about the reimbursement they express:

Usually, the returned sum is likely to be transferred into your consideration within 10-15 times. Should you however haven’t obtained your reimbursement following the interval, please contact us instantly.

So Iam not really assured I'll get my reimbursement.

Our summary: the vendor didn't deliver the things they decided to and DHGate didn't remain behind their guidelines.

Company: DHgate
Country: USA
State: Washington
City: Seattle

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