USA Baby
Store Closes with customers empty handed - Customer Service

I would like to say that the owners of the Richmond VA location were very nice while we were making the purchase of an entire baby/tottler/adult furniture set plus a chair with foot stool. All the items came in with teh exception of the tottler rails, adult rails, and teh foot stool. Please note that all items were paid in full. It was at that time the store location was closed downed and locked up so that no one could pick up their remaining items. My son and daughter-in-law were told that they could not get the remaining items nor will they get any money back. Again please note that the money issue is now my issue because I paid for the entire furniture system from Texas. I think that the original company should be professional responsible and let those having their baby items held captive released or refund their money so they can go elsewhere to purchase the remaining baby goods. They are making the parents and grandparents suffer not the mention the real pain is being suffered by the children.

Company: USA Baby
Country: USA

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