Ernie Palmer's Westside Toyota
Ripoff bait and switch

This took place two years ago, I did not know your website existed at that time.

We fell for the old thing of "$5000 minimum trade - push, pull, or drag it in - financing guaranteed." We traded a non-operating 1987 Ford Bronco II in on a 2000 Mitzubishi Galant. The financing went through a company called AutoCredit of Florida (Owned by the same group that owns Mike Shad Ford). Everything was going well and a week later the salesman called and said we had to return the Mitz. Because there had been a problem with the previous owner's credit (they had traded for a new Toyota, supposedly) and the dealership had to return the trade-in.

We were told that the dealer would furnish us a rental car (no cost to us) until a 'suitable' replacement could be located. Two weeks later we were notified that we had to return the rental and take a 1997 Mazada 626 for the same money and the same payments as the Mitz. When we told them to return the Bronco II and cancel the deal we were told that they had already wholesaled it and they would not give us the value of the Bronco II. We were stuck - we had to have a car (we both work and hours are different) we live an hour's drive from the dealership and had to make several trips.

When I spoke to the GM and the Salesmanager I got no satisfaction. I finally spoke to "the owner's son, Mike Palmer, and received a very unfriendly reception and was told in no uncertain terms that we were going to take the Mazda or be walking. He HAD to have the rental back and would send the law after us if we did not cooperate.
We even contacted the local television consumer advocate and got no results (Ernie Palmer is a BIG advertiser on the local television stations.)

Thanks for the chance to let people know to watch out for Ernie Palmer Toyota in Jacksonville, FL.

Company: Ernie Palmer's Westside Toyota
Country: USA
State: Florida
City: Jacksonville
Address: Cassatt Ave

  <     >