Dicks Sporting goods
No Sweat Protection Plan

On July 1 I purchased two (2) pop-up canopies. I purchased the “No Sweat Protection” replacement plan for both of them.in November a leg bent on one canopy and in March a leg bent on the second canopy.

When I inquired about what to do to receive a product replacement card for the full purchase price, I was told that I would receive two shipping labels and if the item was too big to ship, all I had to do was type up a letter stating that the two canopies were too large to ship … of which I did.

I pulled the shipping labels off from a website on my email. The shipping labels were for UPS. Since I was not going to send the canopies, I cut the UPS part off from the label and put it inside the envelope with the letter and put the address label part on to the envelope. I also enclosed a copy of the receipt. Here I had two separate envelopes … one for each canopy. I used a postage stamp for each envelope.

Apparently one of the envelopes has been “lost” in the mail. They only received one. I did receive one No Sweat card activated in the amount of $64.48. After some time passed and I hadn’t received a second one, that’s when I started inquiring and that’s when I found out they only received one. I had made several phone calls and was told that the second one was probably lost in the mail and they could see that a protection plan was purchased for two canopies, so the refund would be sent …

Long story short … several letters, several faxes, several promises later … They continue to tell me that they need “proof of shipping! ”

I received a phone call on December 12 telling me to send a copy of everything to Claims * PO Box 2212 * Great Falls * Montana * 59403 and they would take care it. I just hung up the phone with “Krista” telling me that they need “proof of shipping! ”

Company: Dicks Sporting goods
Country: USA

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