Mini Cooper USA
Shame on South Motors and Mini Cooper USA

Be forewarned... Do not buy a MINI Cooper from South Motors! Bought a brand new 2012 MINI Countryman on May 21st, unfortunately I had a car accident May 24th - $10K worth of damages. Had car towed to South Motors body shop May 29th. Today it is Aug 10th and I still don’t have my car back! At every turn, parts have not been available, and must be shipped from Europe;. I have contacted EVERYONE and their mother at South Motors and the only answer they can give me is “Nothing we can do! It is a MINI Cooper parts issue?” Jorge Herreira at the bodyshop has been the only one who has been most helpful. MINI USA tells me “When a new car model is released, we don’t make many replacement parts because based on data, these parts will not be needed for awhile:.” I guess wherever MINI USA is, people don’t get into accidents!

To add to the story I just found out that the latest missing parts, the seat belt buckles, will-not be available to ship from Europe for 10 BUSINESS DAYS!!! It will be 3 MONTHS or more before we get the car back!!!

All I have asked for throughout this whole mess is for someone, South Motor or MINI USA to give me a loner or pay for my rental beyond the 30 days my insurance paid for|. NOBODY is willing to step up to the plate and provide some simple customer service;.

South Motors was more than willing to stand behind MINI when they were selling me the car, but not so much now". Shame on you South Motors and MINI Cooper!!! And shame on me for buying MINI!

All I have asked for throughout this whole mess is for someone, South Motor or MINI USA to give me a loner or pay for my rental beyond the 30 days my insurance paid for.

Company: Mini Cooper USA
Country: USA

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