USAA Insurance
Deny, Deny, Deny the only word they know!

My son was involved in a collision with a USAA member in Oct. The damage to the 2008 Mustang was severe! Unibody damage and 7 major components of vehicle had to be replaced.

The USAA member was at fault. Filed my claim with them (I am with Allstate) they drug their feet in paying for damages and then "they" filed with my insurance company!

I filed for diminished value of my vehicle since it is now worth several thousand dollars less due to unibody damage. They offered me 970 dollars!

I have provided them with 3 separate reports and over 55 pages of documentation for diminished value ranging from 3400 to 4700 dollars. I offered to settled for the lesser of the appraisals of 3400.
Denied again! Not sure what methodology they use to calculate the 970 they offered but what a rip-off

I have been fooling around with them for over 6 months now trying to recover what is fair! Guess they don't believe in fair. They say they take care of all their customers and they were founded by prior military members. What a lie, I am a veteran of the Air Force and they screwed me over. Typical treatment of our armed forces!!! Guess there is nothing left to do but file suit in small claims court!!

Company: USAA Insurance
Country: USA
State: Texas
City: San Antonio
Address: 9800 Fredericksburg Road
Phone: 8005318722

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