LivingSocial.com
The Mark Addy Inn Poor Service

I went to the Mark Addy Inn with my wife with a package which included two nights and breakfast during the two days of our stay. The Inn is not maintained properly. One of the windows in our room was broken and a plastic taped with duct tape was used to replace the glass. Many of the bathroom tiles were completely loose so when you walked in the bathroom without shoes the loose tiles would stick to your foot. The top of the leg of the bed in the sitting room was broken and leaning to the side. There were just too many broken items in our room.
It is important to note that at this high quality Inn you are asked during breakfast to choose between ½ croissant or ½ muffin. Even though I wanted a whole croissant, I was scared to ask for it based on Leslie%u2019s reaction to my wife%u2018s request for a non-lactose breakfast. After we came back home, we read reviews complaining about the same issue and the response from the Inn-Keepers was that the ½ croissant was due to the fact that the inn-keepers were away during the visit by the reviewer. I would like to point out that we went to the inn when the Leslie and Rafi were in and we still got ½ a croissant.
The breakfast experience was disappointing. They advertise a gourmet breakfast and they do not deliver it. The customer service was poor. During breakfast the first morning I asked if the quiche had dairy products because my wife is lactose intolerant. The response from Leslie, the Inn-Keeper was %u201Chow am I supposed to know that she is lactose intolerant? %u201D She said that I should have provided this information on the registration. I checked the on-line registration when I came back home and noticed that there are no questions or information regarding dietary restrictions. When I asked to simply give her two eggs, Leslie indicated that they were probably out of eggs. She grabbed my wife%u2019s plate and brought it back without the quiche. The next day, after they had served my breakfast and the breakfast for all the other guests, Rafi, the Inn-Keeper, asked my wife how she wanted her eggs, scrambled, sunny side up or over-easy? When my wife asked him to explain the difference between sunny side up and over-easy, Rafi walked away without responding to her and my wife ended up having to get input from the couple eating at the table next to ours. I did not expect this kind of customer service in such a %u201Creputable%u201D establishment.

Company: LivingSocial.com
Country: USA

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