Enterprise Rent-A-Car
False Claim of Hail

My wife and I went on a trip to MI on 3/16. We rented a car from Enterprise for the weekend. The weather was great and it was warm and sunny the entire trip.

The day I returned the vehicle (3/18), the guy said there is some hail damage. I rebutted his claim by strongly indicating that it didn't happen when I was renting the vehicle. It has to be from the tornado that happened on 3/15 (One day before I rented the car). The guy nodded his head and he said that it is true but I would have to file a report.

Yesterday, I receive a letter from Enterprise asking for my insurance/credit card information to bill them for this. I end up calling (1 866-300-3239) and I talked to an adjuster. The guy started out nice but he indicated the following facts about from national weather source:

3/15 (Hail reported)
3/16 (Hail reported in Caledonia, MI and Kent, MI).

At first, I was like really? I was a bit surprised because It was really sunny the entire trip (Something not normal for MI that time of year). Then, I was like wait a second, I live in MI for 7 years and those names don't sound familiar but he kept saying that the same stations that reported the hail for those two days.

Little I know, those cities were 200 miles far from Detroit. Personally, I never been to those cities and even If I did visit them, I would have ended up putting at least 400 miles on the car. So, I ended up calling again explaining that "First of all", for my entire rental, i didn't drive more than 200 miles. So, This further proves that I am not responsible. So, i asked to dispute this.

Honestly, I am really angry and I feel that those people are not being fair. When I asked "what if didn't want to pay since I didn't do it?", he has threatened me with turning the file over to a collection agent, and possible legal action

Would advise anyone not to rent from Enterprise, National or Alamo since the claim office seems to represent all three rental companies by their threats not to allow me to rent from them in the future if I do not pay.

Company: Enterprise Rent-A-Car
Country: USA
State: Michigan
City: DETROIT
Address: 330 LUCAS DR
Phone: 18663003239

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