CarChex
High Pressure, Dragging Feet on Refund

In January, I began shopping around for an extended warranty for my 2009 Nissan Xterra that I had literally just purchased. The dealer tried to talk me into a Fidelity warranty but read horrible reviews online. I researched for weeks and came across CarChex. The site looked great and easy to use. I filed for a quote and within 5 minutes, someone called me to give me some pricing. I told him to call me back in a few days (Friday, specifically) after I had time to research the various plans. This was on Monday.

By Wednesday, I was receiving 4-5 calls A DAY from CarChex about my quote. For a "pressure free" buying experience, this was the exact opposite. I ignored the calls until Thursday and decided to purchase a plan. I put down a down payment and chose to break the rest into payments. I was told that it was completely refundable if I didn't want the coverage.

While in my 30 day waiting period, I decided that I didn't want the coverage and canceled on day 22. I faxed over the paperwork to cancel and was told that although I was in the "Hassle Free 30 Day Refund" window, it would take SIX TO EIGHT WEEKS to get my refund. How is that even acceptable? I didn't even use my policy nor could I because I was still in my waiting period. I called several times and I was told that it was because they had to cancel the financing and that takes time. I looked myself and my financing account was closed the same day I canceled my policy through CarChex. Now, I can't even get through to their "Cancellation Department". I filed a complaint with the BBB this morning because now I have no idea when I'll see my refund.

Very disappointing because I actually wanted to get back into a policy in the future. I'd be happy to sing CarChex's praises if they made things as easy as they made them seem in the first place.

Company: CarChex
Country: USA
Address: 10950 Gilroy Road, Suite D, Hunt Valley, Maryland 21031
Phone: 18772272439
Site: carchex.com

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