Toyota Financial Services
Toyota Motor Credit Horrible Company UNETHICAL and Bad Customer Service

My Husband purchased a Tundra and financed it through Toyota Financial. The truck was brand new when he financed it.
He never missed a payment. His payments were due on the 22nd of each month.in December he paid his truck payment on the 20th. And in January he paid his payment on the 23rd. On January 24th the REPO man came to our home at 11pm at night and knocked on the door to say he is taking the truck... We were SHOCKED and ASTONISHED... WHY? The man said he did not know why. They took the truck and this began our 3 days of H*L.

On January 25th a call was placed to Toyota to figure out what the heck happened. Toyota claimed they did not have a payment for January YET, after advising to them a payment was in fact made and the BANK that it was paid through verified it. Toyota then said to us that they put a 10 day hold on Payments to ensure funds are in the account. WHAT? Why? Doesn't make sense but they told us to get a Certified letter from our bank verifying funds are there for them to take. The Bank thought this was nuts and so did we but we did it and had it faxed over. Then we were told the letter was good but that a Supervisor had to "Release the funds" Now the payment is late because THEY at TOYOTA Held the funds. According to TOYOTA they can REPOSESS a vehicle that is ONE day late on the payment, well, if they are HOLDING funds then now it is considered Late.
The next day after calling and staying on top of them we are told the repo fee is $700.00 and we need to send it Western Union. WHAT? Oh and their are Interest fees of $200.00 that need to be paid. We asked what interest fees? The woman on the phone said the interest fees that were never paid on the Loan, We were never notified of such fees and have been paying the same amount each month for the truck since we purchased it. Now we are up to $900.00 to get back a vehicle we have been paying All the time.

When we go to get the vehicle we have to pay the Re po man for storage fees which is another $60 per day. So, Toyota scammed us out of about $1,000 for Nothing.

We will be re-financing the balance with another financial institution ASAP...

To top it off, Toyota Finance would not give us paper statements to show when payments were made etc. To prove we did not short pay a bill etc. Our bank has records of all payments but Toyota would not give this to us to show us where the "Interest" was coming from...

WILL NEVER DO BUSINESS WITH THEM EVER AGAIN Nor will anyone in our family after hearing this. And I plan on posting this Everywhere so people stop getting screwed by companies like this. Its sooo wrong that hard working people who pay their bills have to be messed with in this way.

Company: Toyota Financial Services
Country: USA
Phone: 8008748822
Site: toyotafinancial.com

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