www.ftd.com
Sloppy Delivery, Worse Customer Service - Flowers for Mother's Day

I ordered flowers and a card for my mother for Mother's Day. They arrived in a timely fashion, but the card was missing the inscription that was supposed to be inside. It was totally blank, so my mother had no idea who had sent the flowers. I called FTD to try and get refunded for the card, but that was when it got really frustrating. The customer service guy was almost incapable of communicating in English. Note to big corporations: if you're trying to cut corners, please don't do it by sending your customer service operations overseas. It really pisses customers off when they have to take three times as long trying to communicate with the operators.

Company: www.ftd.com
Country: USA

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