CarChex
Dishonest, False Sense of Security

I bought a used Durango with 133k miles on it from my sister that was in good running condition. I immediatly purchased a CarChex Warranty the following day. About a month and a half later I had the truck in for a tune up and oil change. The Mechanic at the small shop I took it to noticed a noise coming from the engine he didn't like. I asked him to investigate it and he said that the Head needed to be machined that there was a problem with the valve seat position. I asked him to fix it and he said $1100.00. I called Carchex, they denied the claim, said it was too soon, must be a pre-existing condition that caused it. So fine, I paid outta pocket.

About a month later, I get another noise coming from the engine, but the truck is running fine. So I pack the family up and get on the road to NY to visit my parents, about 100 miles away, the truck starts to overheat, I wuickly get off the highway and to a gas station so i can see whats going on. I had to have the truck towed, upper radiator hose busted. This time I send the truck to a Dodge dealership, figured it would be safer and since I have a warranty, I could trust that the repairs would be covered. How WRONG I was... The Motor is blown, fried piston. CarChex denied the claim, I bitch and complain, they finally send an inspector out to look at the issue. He shows up, did a 5 min inspection and claims that once again, this was a pre-existing condition. Actually he blamed it on lack of vehicle maintentance. He said that there was "sludge" in the motor and that was what caused the failure.

I have service records for the past 3 years for theis vehicle which include regular oil changes and fluids being flushed among other things. I feel like I have been mislead and ripped off by this company, all they ever have to say to deny a claim is that it was caused by a pre-existing condition, and who can prove it otherwise. They had no problem accepting my down payment and monthly payments, but I cant even get them to cover the tow bill.

I spoke with a supervisor on the phone and he had the nerve to tell me that whenever you buy a used vehicle even with a warranty, you are responsible for the repairs to that vehicle. I told him that was why I purchased a vehicle warranty. Apparently I was wrong.

I filed a complaint with the BBB, and consumer affairs. My father cancelled his contract with carchex because of this, I will make sure that everyone knows what a crappy, unprofessional bunch of liars this company is.

Company: CarChex
Country: USA
State: Maryland
City: Hunt Valley
Address: 10950 Gilroy Rd
Site: carchex.com

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