Napa Auto Parts - Larry@ Store 253
Napa, Larry @ Napa Auto Parts store #253 Poor cutomer service

Recently bought a new car and bought all of my tune up needs at Napa becuase they have a reputation for quality. Having torn my car apart I discovered that they had given me an alternator belt that was too short. I know they do commercial deliveries and have 6 or 7 trucks running all over theis small town.

I explained the situation to Larry and asked that while his guys were out that they drop me off a belt. I dont' think this was an unreasonable request since it was their mistake that left me stranded. Lary was not at all helpful and just kept repeating the mantra that he doesn't deliver to residential address's.

NAPA needs to train these losers in customer service. Larry's myopic decision to maybe spent $10 correcting a mistake they made will probably cost the company several thousands of dollars from losing my business not to mention the business of those that I influence not to use NAPA for their auto parts.

Company: Napa Auto Parts - Larry@ Store 253
Country: USA
State: Florida
City: Fort Myers
Address: 1820 Boy Scout Rd
Phone: 2399364000

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