Russ Darrow Kia Fond du Lac
Cracked Windshield

I purchaced a 2006 Ford Mustang from the Russ Darrow Kia of Fond du Lac on 4/29. My sales persons name was Michael Pionke. At the date of purchase Mustang’s windshield had a spidering crack on lower, drivers side portion of it. Mr. Pionke knew nothing of this until I pointed it out to him. After a deal was struck I received a “WE WILL DO” to fix/replace the windshield. I called on June 29 and talked to Mr. Pionke stating that I had 9 days off of work, from July 2-11 and would like to get if fixed. I was assured it was being taken care of. On July 5th, after not hearing from Russ Darrow, or Mr. Pionke I again called the dealership this time bypassing my sales person and talking directly to the service department. I was told to drive down from Oshkosh to Fond du Lac so they could take a look at the windshield to see that yes, it was indeed cracked and yes needed to be replaced. I was told again that it would be taken care of. As of July 17, I have not received a call from Russ Darrow, nor Mr. Pionke. 3-plus weeks to get a windshield replaced is unacceptable.

Company: Russ Darrow Kia Fond du Lac
Country: USA
State: Wisconsin

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