Budget Car Rental
Customer Service

When renting a vehicle, be careful not to use a debit card to reserve the vehicle. Budget/AVIS ": reserved" $100 on my debit card, telling me that it would be "released" when the car was returned. But it does not get "released" upon return. I returned my car at 9am Monday. It is now Thursday afternoon and it still has yet to be "released" by Budget. When I called customer service on Tuesday and then on Wednesday, not only were they smart-ass, rude and snide, but then, when I sent an email to complain to "CUSTOMER SERVICE" that woman was rude too! See, s BUDGET/AVIS won;t spend money on training employees on the fine points of CUSTOMER SERVICE.

Regardless, they also seem to hold on to the "reserve" until they damn well please. Not very professional, nor are they consumer oriented, or consumer friendly.

I would recommend using ANY other rental agency. I have never had any problems, and never been treated so badly by Enterprise & Hertz. I made the mistake of going back to Budget out of loyalty because previous years I experienced courteous agents and clerks. Something has changed DRASTICALLY.

Call Hertz next time. They certainly appreciate your business more.

Company: Budget Car Rental
Country: USA
State: Oklahoma

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