Auto Plaza Ford
Sold a Bad Vehicle

On December 31 I purchased a 2003 Mitsubishi from Auto Plaza Ford along with a service agreement from Superior Protection Plan. On January 7 took the vehicle back for repairs at no cost. On February 10 back to the shop at a cost to me of $413.00. On April 2 repairs cost me $332.00. I asked if I could switch the vehicle out for one of the same value. I was told I needed a down payment.

On April 12 the engine went out. I was told that the vehilce would be fixed at no cost to me. I was given a loaner car after a week of inconvenience of trying to get back forth to work. Since April 12 nothing has been done to my vehicle and I have been paying car note on a vehiicle that I am not able to drive. The reason being that my vehicle is not being repaired is because it going to cost $4,000.00 to have another engine put in the vehicle.

Superior Protection Plan the service agreement only wants to pay $700.00 and Auto Plaza Ford I assume don't want to pay the balance. So they are going back forth with each other. I call every week to see what is going on and I am told by Auto Plaza Ford that they sent a letter to Superior Protection Plan and waiting for a repsonse back from Superior. I want my vehicle back and running, but it is just sitting at Auto Plaza Ford's service department.

Company: Auto Plaza Ford
Country: USA

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