Mike Craig Ford-Mercury
Mike Craig— Owner Sold me a vehicle and told me it had up to 100,000 mile warranty but now refuse to stand by their promise

I purchased a vehicle from these people. The vehicle is a 2007 Chevrolet Silverado 1500. When I purchased the vehicle my wife and I were told the manufacturers warranty was good up to 100,000 miles, At the time we bough it the vehicle had 57,000 miles on it. It was hard to shift from the beginning and we were told by the salesman Loy DeMoss that it was ok and that if there were any problems we had plenty of warranty time left.

It started getting worse so I called the salesman who started giving me the runaround at that time telling me the owner Mike Craig was out of town, but that when he got back he would talk with Mr. Craig about it. I waited three weeks and did not receive a call bacl from Mr. DeMoss so I called back. He then told me he wasn't sure what of anything could be done about it. I reminded him of what he told me about the warranty. He became very unsettled and promise to call me back.

I did not receive any response for him so I contacted the Better Business Bureau in Longview, Texas and filed an official report on Januray 05. I received a message fom the BBB that they would investigate the complanit and give the dealer a limited amount of time to respond. They went far beyond that and kept giving him one extensionj after the other a day befoore his time ran out. The dealer Mike Craig finally responded and said because the clutch consisted of moving parts it wasn't under warranty and that no one warranties clutches. That is a lie and if you don't believe it contact an auto parts store and all clutches come with a warranty and one can even buy an extended warranty from some suppliers.

I now have begun to believe consumer complaintss when they say do not trust the Better Business Bureau. They have allowed Mr. Craig to escape his responsibilities to the consumer. Mr. Craig pays membership fees to the BBB of several hundred dollars per year and I guess that is why they cover for him. The BBB is not on the side of the consumer no matter what they may tell you. They should change the BBB to mean Badder Business Bureau because they are as bad as it gets.

I have multiple medical problems as does my wife and we thought we were getting dependable transportaion that would allow us to keep our Dr. And clinic appointments, but now we just have to pray that we can get there someway and somehow. Mr. Craig I do hope that you can live with yourself for what you have done to us and that your salesman can too.

It would have cost the dealer under $400.00 to replace the clutch on a vehicle he sold to me for over $13,000.00 but he would rather lose his reputation than do the honest and right thing. I am a senior citizen and a disbled veteran and have been duped by a bad dealer. I hope that someday people like Mike Craig have to answer for their wrongdoings. There will be a time when they stand before the real judge and will not be able to lie their way out of it.

The following is a breakdown of the timelines. Take note of how many extensions they got and how many reminders were sent to them:

Law is Ms. Linda Witherspoon with the BBB
I don't know what Otto means

Date: Method Action

01/05 web BBB case received by BBB
01/06 law BBB case reviewed by BBB-AB
01/06 otto Email Sent acknowledgement to consumer
01/06 otto Email Notify Business of dispute
01/06 law BBB phone call to business
01/06 law BBB phone call to consumer-*they never called me by telephone and all the correspondence I had was by email
01/21 law BBB notify business of dispute—the second notice
02/07 otto BBB no response to first notice
02/07 otto Email to consumer Have you heard from the company— * No I have not heard a word from them.
02/07 Email Reminder of dispute to business—third time
02/08 BBB More information received from consumer
02/17 law BBB No response from business on second notice
02/17 law Email Phone call, mail or time extension
03/01 law BBB received business response— FINALLY—It took them over 5 weeks.

Here is the response from the business: In reviewing this concern I must tell you that in 34 years of being in the automotive business I don't know of a automotive company that warrants a clutch in their coverage. This item is a moving part at all times and is under constant friction, which causes wear and tear so to speak. Checking the extended warrantys no clutches are covered. My salesman said he had several conversations with the customer, but we did not give him the answer he wanted. I am a very fair dealer, and if I thought I should react in this matter I would. The customer bought a used vehicle and we did not tear down the transmission to inspect the clutch before delivery. He drove it for many miles before the problem occurred.

03/01 law Email
03/02 law Email Forward customer rebuttal to Business
03/02 law BBB
03/02 law Email Send business rebuttal response to
03/02 WEB BBB Customer rejects final business off—*The final offer was they were not going to do anything and the BB enabled them to fleece me.

03/03 law BBB Bureau Judged Case AJR
03/03 Otto Email Inform customer case ADMINISTRATIVELY CLOSED
03/03 Otto BBB Inform Business ADMINISTRATIVELY CLOSED
03/03 Otto BBB case ADMINISTRATIVELY CLOSED
NOTICE how quickly the BBB closed the case. Does this not look fishy to all reading this that they were anxious to close it to cover the business. Why didn't they push thye business to respond the way they did me and give them deadlines and enforce them rather than keep giving them one extension after another. I think all BBB offices should be shut down as they do not even try to help the consumer. Why should they when they get their money from the businesses and some then do business any way they want to under the banner of the BBB.

Company: Mike Craig Ford-Mercury
Country: USA
Address: 621 N Wood St
Phone: 9038432521
Site: mikecraigford.com

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