Northwest Airlines
No seat assignment-rude gate staff

I flew from Alaska to Al in June with my two-year old. We'd to consider three routes. After I ordered online, there have beennot two chairs together on a single of the routes. I were left with a chair task online for myself, but none for my boy. After I got towards the Anchorage airport, I requested in order for them to determine us chairs together. She stated she could not get it done since I'd a chair task for just one people which I'd need to get it looked after within the next airport right before that one trip. I stated that I'd significantly less than one hour to alter airplanes, alter my boyis diaper, and discover food for him within the airport once we began traveling at 1am. She still would not repair it. Therefore, I arrive within the next airport, run towards the additional entrance and delay in-line for for entrance team to reach. Then I let them know the issue and have for chairs together. She claims they're complete and certainly will need to wait until right before boarding to determine what she may do but cannot ensure something. They begin the boarding procedure after which she ultimately calls me back-up towards the table and provides me two distinct lines which are near to one another. I stated that would not function, that my boy was two and maynot stay by herself. She responded that she could not do something about this. I inquired what I had been designed to do. Her precise phrases were, "access it the airplane and plead."

I boarded the airplane and informed the flight attendants in the doorway the issue. They stated, not a problem, simply stay together at-one of our designated chairs and have whoever arrived for that next chair to maneuver. If there is an issue, tell them. I did so that and also the individual was prepared to transfer w/d she got an section in the place of middle chair from the offer.

I'll NEVER travel Northwest (and today Delta) again. Airplane reservation systems must instantly repair any chair problem whenever you guide online having a kid traveling. The machine must identify the kid individual and make sure that the kid is placed using the guardian. Its that easy.

Company: Northwest Airlines
Country: USA

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