Hidcountry.com
No customer support - defective product

Was looking for some HID lights for my vehicle and found HIDCountry.com during my google searches. This product was advertised as high quality German made products, but when I got them, there were no labels on the ballasts or markings of any kind to identify the manufacturer. Ordered the product and received it in a reasonable amount of time. I tested the product as soon as I received it and this is when the problem started. One on the ballasts for the product was bad out of the box. I tried emailing them to get a new one shipped, but no answer to 5 or 6 emails. Then I tried calling theirnumber, which has not answered over about 10 calls in a month. The number just rings a couple of times, clicks and hangs up.

This transaction was disputed through paypal and HIDCountry.com told me to ship the product back after several days of attempting contacting them through paypal. The only contact I got back from them was when I disputed the transaction on paypal. I shipped the product back to them and sent copies of the documents that arrived with the product. I will note that I paid an additional fee for the lifetime warranty. Still have not received a replacement ballast, nor have had any contact from HIDCountry.com.

Company: Hidcountry.com
Country: USA
Phone: 9413651305
Site: hidcountry.com

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