Delta Airlines
Poor Customer Service

On Father's Day weekend, I wanted fly home to SC from West Palm Beach, Fl. I wanted to surprise my father. I went on Priceline.com and purchased a roundtrip ticket on 06/15. My father has many health issues. So my time with him is precious. I purchased the ticket, called Delta and got checked in to leave out on Thursday and to return on Monday, the 21st. Well on Father's Day evening, I pulled up the Delta website to go ahead an check in to depart at 11:29AM on Monday. Well the website states that it is possible to change your flight time. So, I sent them an email to see if I could possibly get a later flight so that I could spend a little more time with my dad. Then decided as well to go ahead and call them that night. The rep told me to call back 3 hours before my departure time and that there was a flight at 4 something. So, I called back Monday morning, Rep said no flight at 4 only 3:25. I sd ok, then he said you have to call back in 3hours. I advised but my original flight leaves at 11:29. He said its ok, you will be confirming a later flight. So, call back at 12:30.. Another rep says that they do have a flight leaving at 4:25. I sd ok so let me change to that one. She sd you have to call back in 3hours. So I call back again. She told me that I have to go in person to confirm the 4:25 flight. So, I go to Charlotte Douglas Airport in Charlotte, NC. This lady begins to tell me that I could not have changed my flight in the 1st place because I purchased the ticket through a 3rd party website. I advised none of the other reps had told me that. She the advised me that I would have to purchase another ticket the next day. I was to be at work at 8AM Tuesday. No matter how many reps that I told her that I spoke to, she did not care. So, now I'm wondering how can this have happened to me. My father even explained to her about all the phone calls that i had made to Delta. So, I go home and pull out the laptop, and there is an email from Delta Support in response to my email that I sent on Sunday evening. It states as well that I can change the flight time. So, I call customer support and ask to speak with a manager. I am advised that I have to talk to him first and explain the problem. I advise him that I have spoke to too many reps, and I need to speak to a manager. He never transfers me to manager so I go ahead and speak with him. He has the personality of wet dishcloth and has the nerve to chuckle while telling me that I could have never changed the flight time anyway. I finally got a supervisor on the phone and she states as her opener.."what seems to be the problem".. I was shocked and then she goes on to tell me that she will change the flight time for 11:29AM Tuesday for a fee of $50. Needless to say, I made it back to West Palm Beach, FL, but I will never fly Delta again. I don't care if I have to hitchhike where I'm going. This was about as bad as having 4 wisdom teeth cut out with minimal deadening meds. I am very displeased with this Airline. Never Again though. I will tell anyon and everyone about my experience with them

Company: Delta Airlines
Country: USA
State: North Carolina
City: Charlotte

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