Hotwire.com
Misbooked Flight

On 6/12 I arranged a trip with hotwire.com from Pa to California making 7/1-7/5. I examined the trip demand and pushed verify. I subsequently produced out my schedule and submitted it away till I had been nearer to my journey. On 6/15, I ripped out my schedule to examine my journey situations and recognized that hotwire.com's site created an error. Our schedule mentioned that I had been making 6/15-6/17. I named hotwire.com plus they explained that I'd overlooked my trip which the rest of the contacts were terminated. I advised them that I'd required my trip for 7/17/5. The CSR explained that I ought to contact the flight. Upon calling the Flight, they explained that I'd overlooked the trip as reserved by hotwire.com. On 6/16 12amEST I named hotwire back and recommended them they created an error and also the CSR (Jay) mentioned he might observe within the timestamp of the site that I'd certainly required the times 7/17/5. He mentioned that it didnt create any feeling and and delivered the info towards the study group. 2 nights later 6/18, I obtained a contact merely declaring that I'd overlooked my trip and they couldnt do something about this. I named hotwire back and talked to CSR (Harry) at 12:30am who noticed exactly the same info and linked me together with his boss Delia at 1:02am 6/18. Delia mentioned that she recognizes the info that I spoke to Jay about which she required screenshots and delivered it towards the study division to fix. Later that night, the study group responded using the reaction that I'd overlooked my flight since I'd changed my return trip, which triggered my departing flight to become transformed. I named hotwire again which period requested to talk immediately having a boss. I talked with Delia again. She approached Continental airlines who mentioned that there have been no modifications designed to my trip (it had been that which was reserved by hotwire.com). She delivered the records in the discussion towards the study group. They've simply been providing me the run-around. BUYER BEWARE - Hotwireis web-server messes up from time to time which is challenging to obtain it mounted. If this case isn't mounted, I'll need to get my attorney concerned.

Company: Hotwire.com
Country: USA
State: California
City: San Fran
Site: hotwire.com

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