Farmers Insurance
Cancelled auto insurance without my approval

My girlfriend has had auto insurance thru Farmers for 18 months. She got a good plan from a friend who works at a Farmers Agency. Recently however they don't get along very well and today my girlfrend finds out that her insurance has been cancelled without any notification or approval.

She called Farmers and they told her that she would have to speak to that agency's district manager. The District Manager wasn't there but the assistant District Manager was and he happened to be very rude and not very helpful. So she called back the agent who set up her insurance and said that her policy was cancelled on Sept 28th even though she paid for the month of October. The agent also said that she would have received letters stating that Farmers has cancelled her insurance and she has received no such mail.

We're both guessing that this is all because of her "friend". Is there any legal way to re-institate the insurance? Does anyone know the procedure? The only reason I ask is because we had a great deal for our cars and we've paid the premiums on time (because we have an auto-pay set up online). Nobody from Farmers wants to help us so if anyone can then thank you deeply.

Company: Farmers Insurance
Country: USA
State: California
City: San Francisco
Site: www.farmersinsurance.com

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