Car-Mart Of Tulsa
Used 1999 Ford Windstar with Repeated Problems and Brake Failure

We went to Car-Mart to find a new vehicle. With our poor credit, we have to choose buy here pay here locations, and Car-Mart looked promising. Once inside, we were informed that we would have to put $1300 down to be able to get into any car on the lot. Then, after we agreed to the down payment, they told us that we were only eligible to be placed in 1 of 4 cars. We chose a 1999 Ford Windstar.

The van was OK, with a few electrical issues. The driver's side power seat, window, and the rear window did not work. Fine, we could do without. So we drove off the lot. Three weeks later, we were sitting in traffic and the van started to shudder and hesitate when we took off from a stop. We took it to a Ford dealership, who told us that by the looks of it the oil had not been changed in over a year! We informed Car-Mart, and the answer was, oh well, too bad, not their problem.

A few days after owning the van, we decided to use it to visit family in OKC. It was then that we noticed that the 3rd row seat was not the one that came with the van. In fact, it was not even anchored in place. It was just set in the back and called good. We were actually able to go back to the lot to have them replace it with another.

Shortly after that issue, we found that we had a radiator leak as well. It was not covered by the mandatory $500 warranty that we had to buy (which basically covers events like your engine falling out of the vehicle or spontaneous combustion). Car-Mart said too bad, it was sold as-is.

A week later, the a/c was not working, and there was a leak in some part of the manifold. We fixed it ourselves and did not even bother with Car-Mart.

Now, here it is, we have not owned the vehicle 4 months, and the brakes (shoes, pads, rotors, and brake line) all have to be replaced, as the brakes gave out while it was being driven.

I understand that when you buy a used vehicle you are taking a chance, but this is just ridiculous.

Realizing that we could not afford to fix the few hundred dollars worth of repairs and make our payment, we called to see what arrangements could be made. Nothing. They gave us a whole 2 day extension on our payment and proceeded to tell us that when repairs are to be made we are supposed to take it to them to have it repaired. Why in the world would I trust them with my brakes when they cannot even change the oil!

This place is awful. The manager is rude, and this was the worst experience I have ever had when buying a vehicle.

Company: Car-Mart Of Tulsa
Country: USA
State: Oklahoma
City: Tulsa
Address: 11th and Sheridan
Phone: 9188352341

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