Planet Mobility
Where's my refund you promised! - Private door assistant

We ordered an automatic sliding door opener for a handicapped women. We gave them our credit card and they processed it immediately. When it finally arrived it was missing some parts. After numerous attempts I finally got ahold of Mike Woods and the parts were to be delivered. Well when the parts finally arrived our client decided not to have it installed. We lost many clients because of this delay. Again after many attempts and finally getting ahold of Mike Woods we returned to product the exact we he requested. Still no refund so once again lets talk to Mike Woods. After numerous attempts I finally got ahold of Mike Woods and he wanted to charge me a 20% restocking fee even thought it was there fault my client cancelled. After having mike call his shipping company we had a 3-way conversation and yes I was to receive a full refund. Weeks then months passed and NO refund. I called Mike Woods and he wanted me to call my charge card company. I did as he requested and the charge card company informed me that Mike Woods is the only one who can refund the money. Mike did not like hearing that from me a told me in Dec. Of "Good luck getting your money back I am closing up the first of the year". T my surprise I called in February and they were still open. My attorney sent a letter and still no response. It is now 5/7 and still no refund. I just left Mike Woods a message. Lets see if he calls back. They charged our charge card. They now have the product back on the shelves. We still have not received our $787.00 refund.

Company: Planet Mobility
Country: USA

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