Firestone
Overcharge/not living up to warranty

On November 5 in “Good Faith” I bought Fuzion HRI $64.99, forty, 000 miles limited guarantee wheels for my 2002 Chrysler Sebring LX from Firestone Complete Auto Care @ 4920 Washington Opportunity in Racine, WI. Last Saturday October 24 my buddy-in law realized that the stand about the top tires had used along equally a good deal and also the back tires were likewise on that same path. I got my vehicle to Firestone on October 25 to go over the issue I had been having. I’m unsure of the youthful associate’s name-but in my opinion it had been Fran. He was so rude, informing me it could actually be considered a tire pole creating this. He planned a scheduled appointment for me personally on Thursday, October 28, but I'd to reschedule to Sunday, October 31.

My dad and that I got my vehicle in and Doug Gardner was the specialist on-duty. I told him what my problem was and what my warranty mentioned. He got my vehicle in and examined the positioning explained my positioning was down. Our dad told him this could not need created the vehicle wheels wear equally if it was the issue. Mr. Gardner returned and explained he'd “4” Fuzion tires in stock just like quarry and he might place these on my vehicle. I told him good. He returned and explained they didn't possess the tires. (when you have them in stock, but can’t locate them –I might believe someone’s taking in the organization). Therefore he explained they might place Champ time BL $97.99 wheels on my vehicle in the place of the Fuzions. I mentioned okay. He provides me a statement totaling $172.98 (which at first I settled 190.69 for that Fuzions) was was the guarantee environment in? I told him I had been not spending that quantity I've a guarantee. Our guarantee reported I purchase taxes, stalks and convenience costs. He then mentioned I'd spend the $83.98. After searching @ my statement in the place of prorating the tire repair and alternative he charged me top dollar, components and work. I’m simply because Firestone doesn't surpass their obligations/guarantees. I actually do a regular clear of my wheel handles and tires I realized that all “4” of my middle caps were “CRACKED”. It was nothing like that before I got my vehicle in. Somebody broke my hats and I’m anticipating Firestone to displace them. Perhaps these were upset due to the distinction in cost I taken care of the tires. But this isn't my problem. I’m anticipating for Firestone to deal with this issue and correct it. I’m waiting to know from you by December 30. Our back wheels are nearly within the same scenario and that I truly don’t wish to offer n/the Racine shop again, but I’m anticipating this fixed.

Company: Firestone
Country: USA
State: Wisconsin
City: Racine

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