General Motors Cadillac Division
No spare tire in the 2008 CTS! Good luck if you get a flat, or in my case a blow out. When requesting a space GM delined!

In June I leased a new Cadillac CTS from Jim Coleman Cadillac in Bethesda, MD. The acquisition experience was flawless, at least that what I thought. Everything went well until Saturday, October 3rd, when a tire split open after 12,537 miles. I was able to get the vehicle home and could not get service until Monday. The car had NO SPARE, NO JACK, only a foam canister to fill the tire. That would not fix a split. On Monday, October 5th the car was towed to the dealer. I had the forsight to purchase a tire warranty from GM. They paid for the repair, but it took until Wednesday, during which time I was without a vehicle. I contacted GM through the 1-800-458-8006 and filed a report under number 71-765228414 with a rep named Bree on extension 33012. All I asked was for a spare and jack. I was told that I could buy it for $250! That after a $50,000 cost to acquire the car. At no time was I informed about the spare tire situation, and until then had no reason to look for it. There is a tire well, but no tire. I then contacted the corporate headquarters and spoke with Erica in the CEO's office (313-667-7153). I was informed that the customer service rep needed time, and to wait. I was assured that they would make this right. WRONG!!! Today, on Thursday at about 1:00 eastern time, I was told that they would do nothing. Case closed. I was told that I should have requested it at the time of purchase. If I had known about it, I would have, but since the sales person did not inform me of this and in fact steered clear of this information, I could not. I did go to the dealership today, after the call and asked what they could do to help. I was given the brush off. Do yourself a favor, stay clear of the new general motors and this dealership. You will not get any consideration after they get your money. What can I say, they are just another part of the government.

Company: General Motors Cadillac Division
Country: USA
State: Michigan
City: Detroit
Address: 100 Remaissance Center
Phone: 3136677153

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