John's Golf Cart Service
Exceptionally bad customer service. Shody Repairs

I was reffered to John's Golf Cart Service By my Dad. I deliverd my Golf cart To John's on 7-09-09. Red flag #1 I asked for a written estimate of the repairs. They told me that they don't give written estimates. Against my better judgment I left the cart to be serviced. I waited three days before contacting John's to see what progress had been made. I called and left a message during business hours. I left a message with my number I waited through noon of the next business day before I called them again. The recepionist told me that the mechanic was not in yet and he would shortly return my call. I did not recieve a call. I waited untill 45 minutes before the business closed to return to the shop in person. The recepionist told me the mechanic just got in. I walked out to the shop. I was rudely asked by the mechanic to leave the garage. It was perfectly fine to be in the shop when I dropped the cart off. I returned to the office. The receptionist then told me there would be substantial additional costs to the repair. My Golf Cart was torn apart so I could not very easly take it at that point. The mechanic returned to the office. He was very argumentative. I told him that if I couldn't get a written estimate that I'd like communication on what repairs were being done. He became very argumentative. He accused me of calling three times that morning and I was preventing him from work.infact I called a total of 3 times over three days and spoke to a person that was clueless once. I didn't respond to his accusation. I was told that my cart would be ready late Friday. I returned Friday evening to pick up the cart. There were several unexpected miscellaneous charges a preventative service of $60 and a bogus $10 charge for shop supplies. I wanted this to be over with so I paid the outraigious $885.24 bill with cash. I gave him $890 And with out apology was given Aprox $4 in nickels change short by 50 cents. I asked if some one could help me lode the cart on my truck. The recepionist told me that their ramps were broken. I could see the ramps were perfectly fine. They had no problem helping me unload it. He told me to drive it home or I could pay an additional $35 delivery fee. I was unfamilliar with the trail home and had my infant son with me. At this point I knew these people were trash. On the 15th of august I noticed my golfcart wheels were very loose. There was allot of play in the front wheels. I paid the shop to replace the bearings. I decided I was not going to return to John's and succeed to an expensive lesson. I took the wheels off to find that the bearings had not been packed with grease. I packed the bearings and tightened the wheels up. All I can say is if you do business with John's Golf cart service, don't expect to get any grease!

Company: John's Golf Cart Service
Country: USA
State: Georgia
City: Peachtree City
Address: 253 Tiger Way
Phone: 6784648480

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